Shipping policy

Where we ship: Standard Food Equipment ships across Canada, including the territories. For US orders, please contact us for a custom quote.

Shipping and pickup: Free local pickup is available at our Waterloo, Ontario location. Delivery cost depends on the size of the item and its destination.

Freight: Large or heavy equipment such as commercial refrigeration and ovens may require freight delivery and will be quoted separately. Freight is not included in the checkout total. Checkout shows $0 for shipping, and we will call or email you within 1 business day with a freight quote, invoiced separately, before anything ships.

Delivery timelines: In-stock items ship within 1 to 2 business days, with transit of 2 to 7 business days depending on destination. Made-to-order items vary by manufacturer, typically 2 to 6 weeks. Freight items take 5 to 10 business days curbside; lift-gate and inside delivery are available for an additional fee.

Inspection on delivery: All shipments must be inspected at the time of delivery. If you notice any damage to the packaging or product, note it on the bill of lading before signing, take photos, and contact us within 24 hours. Damage claims after acceptance are not eligible for replacement.

Questions: Reach us at info@standardfoodequipment.ca or 519-721-4891.