Frequently Asked Questions

Ordering

Do I need a business to order?

No. Most products are available to anyone. We specialize in commercial-grade equipment intended for foodservice use, and some manufacturer warranties apply only to commercial use.

How do I get a quote?

Prices for most items are on the product page. For multi-item orders, custom configurations or full kitchen builds, request a quote, email info@standardfoodequipment.ca or call 519-721-4891.

What payment methods do you accept?

Available payment methods are shown at checkout or on your invoice. All prices are in Canadian dollars and exclude applicable taxes and shipping.

Shipping and pickup

Where do you ship?

We ship across Canada, including the territories. For US orders, please contact us for a custom quote.

Can I pick up my order?

Yes. Free local pickup is available at our location at 282 Marsland Drive, Unit 8, Waterloo, Ontario.

How long does delivery take?

In-stock items ship within 1 to 2 business days, with transit of 2 to 7 business days depending on destination. Freight items take 5 to 10 business days curbside. Made-to-order items vary by manufacturer, typically 2 to 6 weeks. See our Shipping Policy.

Is freight included in the price at checkout?

No. Freight is not included in your checkout total. Checkout shows $0 for shipping because freight depends on the size of the item and its destination. We'll call or email you within 1 business day of your order with a freight quote, invoiced separately, before anything ships. Lift-gate and inside delivery are available for an additional fee. To know the cost before you order, request a quote.

What if my order arrives damaged?

Inspect every shipment at delivery. If you see damage, note it on the bill of lading before signing, take photos, and contact us within 24 hours. Damage claims after acceptance are not eligible for replacement.

Returns and warranty

What is your return policy?

Most new items may be returned within 7 days of delivery if unused, in original condition and in original packaging. Returns of non-defective items are subject to a 20% restocking fee. Custom or made-to-order equipment and used equipment cannot be returned. See our Return and Refund Policy.

What warranty comes with new equipment?

New equipment carries the manufacturer's warranty. Terms vary by brand and model.

What warranty comes with used equipment?

Used equipment is covered by a 90-day parts and labour warranty. Eligible problems are handled by repair or replacement. It does not cover cosmetic wear, misuse or improper installation, consumables such as gaskets, filters and lights, or equipment moved, modified or serviced by an unauthorized party.

Financing

Do you offer financing?

Yes. We work with Canadian equipment-finance providers on lease-to-own and operating lease programs, subject to approval by the finance provider. See Equipment Financing.