Refund policy

Return window: Most new items may be returned within 7 days of delivery. Items must be unused, in original condition, and in original packaging.

Non-returnable items: Custom or made-to-order equipment, used equipment, items damaged by misuse or improper installation, and smallware that has been opened and used.

Restocking fee: Returns of non-defective items are subject to a 20% restocking fee to cover return freight, inspection, and repackaging.

How to return: Email info@standardfoodequipment.ca with your order number and reason for return. We will send you return instructions. Once we receive and inspect the return, your refund is processed within 5 to 7 business days to your original payment method.

Used equipment: Used equipment is covered by a 90-day parts and labour warranty. Eligible problems are handled by repair or replacement. The warranty does not cover cosmetic wear, misuse or improper installation, consumables such as gaskets, filters and lights, or equipment moved, modified or serviced by an unauthorized party.

Damaged in transit: Inspect every shipment at delivery. If the packaging or product is damaged, note it on the bill of lading before signing, take photos, and contact us within 24 hours.

Contact: info@standardfoodequipment.ca or 519-721-4891.