Return Policy
Returns & Refunds
At Standard Food Equipment, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we are here to help.
Return Eligibility
To be eligible for a return, the following conditions must be met:
✔ The item must be unused, undamaged, and in its original packaging.
✔ The return request must be made within 14 days from the date of delivery.
✔ Proof of purchase (receipt or order confirmation) is required.
✔ Certain products, such as customized items, clearance items, and perishable goods, are non-refundable.
Return Process
- Submit a Return Request: Contact our customer service team at info@standardfoodequipment.ca or call +1 519-590-4982 with your order details.
- Approval & Instructions: Once your return is approved, we will provide you with return shipping instructions.
- Ship the Product: You are responsible for the return shipping costs unless the item is defective or incorrect.
- Refund Processing: After receiving and inspecting the returned item, we will process your refund within 5-7 business days to the original payment method.
Refund & Replacement Policy
- If the item is defective or damaged upon arrival, we will offer a full refund or replacement at no additional cost.
- If you simply changed your mind or ordered the wrong item, a restocking fee of 15% may apply.
- Shipping costs are non-refundable unless the return is due to our error.
Exchanges
If you need to exchange an item for a different model or size, please contact us to confirm product availability. Exchange requests follow the same return conditions.
Cancellations
Orders can be canceled within 24 hours of purchase for a full refund. After that, cancellation may not be possible if the order has already been shipped.
Contact Us
For any return or refund inquiries, feel free to reach out:
📧 Email: info@standardfoodequipment.ca
📞 Phone: +1 519-590-4982